Homepage

Privacy Notice – Pawsitive Pathway

At Pawsitive Pathway, we are committed to protecting your personal data and respecting your privacy. This Privacy Notice outlines how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Pawsitive Pathway provides dog training and behaviour consultation services across the UK. Our contact details are:
Email: [Insert email address]
Phone: [Insert phone number]
Address: [Insert business address, if applicable]

2. What Data We Collect

We may collect and process the following personal data:

  • Your full name
  • Contact details (email address, phone number, address)
  • Information about your dog(s) (e.g., name, breed, age, behavioural history)
  • Health or behavioural concerns relevant to training
  • Payment information (if applicable)

We only collect data that is necessary for providing our services effectively.

3. How We Use Your Data

Your data is used for the following purposes:

  • To communicate with you regarding services, bookings, or follow-ups
  • To assess your dog's behaviour and develop appropriate training plans
  • To keep accurate client and case records
  • For invoicing and payment processing
  • To comply with legal or regulatory obligations

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contractual necessity – to deliver our services to you
  • Legal obligation – to meet any legal or regulatory requirements
  • Legitimate interest – to improve and manage our services
  • Consent – where you have explicitly given permission (e.g., for marketing)

5. Data Sharing and Third Parties

We do not sell or trade your personal data. We may share your data with:

  • Service providers (e.g., payment processors)
  • Professional partners (e.g., veterinary professionals) with your consent
  • Legal authorities, if required by law

All third parties are required to respect the security of your data and process it in accordance with the law.

6. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. Typically, client records are kept for 6 years after the last interaction unless you request deletion earlier (unless we are legally required to retain them).

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or erasure of your data
  • Object to or restrict processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Security Measures

We take data security seriously and have appropriate measures in place to prevent unauthorized access, loss, misuse, or disclosure of your personal data.

9. Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact:

Pawsitive Pathway
Email: vicky@pawsitivepathway.co.uk